Matrix Tech Repairs (“Matrix Tech Repairs,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a form, contact us, or use our services.

1) Information We Collect

We may collect information you provide directly to us, such as your name, phone number, email address, and any details you include in your message. If you request service, we may also collect information related to your device, such as device type, model, condition, issue description, and repair preferences. If you complete a purchase or pay a deposit, payment information is processed by third-party payment providers and we may receive limited transaction details such as payment status, date, and amount.

We may also collect information automatically when you visit the site, such as your IP address, browser type, device information, pages viewed, time spent on pages, and general location based on IP. This data is typically collected through cookies and similar technologies for analytics, performance, and advertising measurement.

2) How We Use Your Information

We use your information to respond to inquiries, provide diagnostics and repair services, schedule appointments, send service updates, and deliver customer support. We may also use your information to improve our website, understand how visitors use our pages, troubleshoot issues, and maintain site security.

If you opt in, we may use your contact information to send promotional messages, offers, and updates about our services. You can opt out at any time using the unsubscribe link in emails or by replying STOP to SMS messages where applicable.

3) How We Share Your Information

We may share your information with service providers who help us operate our business, such as website hosting, analytics, CRM tools, appointment scheduling, payment processors, and customer communication platforms. These providers are authorized to use your information only as needed to provide services to us.

We may disclose information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect the rights, safety, and security of our customers, our business, or the public. We do not sell your personal information. If you provide SMS consent, that consent is not shared with third parties for their marketing purposes.

4) Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to help our website function properly, remember preferences, measure traffic, and understand marketing performance. Some of these tools may be provided by third parties such as analytics and advertising platforms. You can control cookies through your browser settings, but disabling certain cookies may affect site functionality.

5) Communications and Marketing

If you submit a form or contact us, we may reach out by phone, email, or text to respond to your request, confirm details, and provide service updates. If you opt in to marketing messages, we may send promotions and service announcements. You can opt out of marketing at any time by following the instructions in the message, including replying STOP for SMS or using the email unsubscribe link.

6) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no online transmission or storage method is guaranteed to be 100% secure, so we cannot promise absolute security.

7) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including providing services, maintaining business records, resolving disputes, and complying with legal obligations. Retention periods vary depending on the type of data and the purpose for which it is used.

8) Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

9) Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.

10) Your Privacy Choices

You may request access, correction, or deletion of your personal information where applicable. You may also opt out of marketing communications at any time. To make a privacy request, contact us using the information below.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted means you accept the updated policy.

12) Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

Matrix Tech Repairs
Email: [email protected]
Phone: (786) 258-3507

Locations:
Miami, FL — 13995 NW 7th Ave North Miami
Miami Gardens, FL — 18351 NW 27th Ave Miami Gardens
Hollywood, FL — 926 N Federal Hwy, Hollywood